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The Strategy Department

Thought Leadership

When the Strategy Isn’t the Problem

By Alicia Darrow and Cass Moore

Whether you are leading a Fortune 500 company, running a mid-sized organization or building a business from the ground up, every growth strategy starts with an ambition: win more of the right work, grow revenue, enter a new market, deepen key client relationships, improve profitability or build a business that is stronger next year than it is today. 

The scale may be different, but the objective is ultimately the same: create a clearer path to growth. 

Then the strategy meets the business. 

When growth isn’t happening as expected, opportunities aren’t materializing, revenue isn’t moving quickly enough, or the business keeps getting pulled in directions the strategy was supposed to prevent, the natural conclusion is often that the strategy needs to change. 

Sometimes it does. But we’ve learned that oftentimes there is nothing fundamentally wrong with the strategy. The problem is everything surrounding it. 

Before rewriting it, look at what may be getting in the way. 

ALIGNMENT: Are the decisions supporting the direction? 

Agreement on a strategy doesn’t mean the decisions that follow will support it. 

In a large organization, that may look like leaders interpreting priorities differently or teams continuing to operate as they always have. In a smaller business, it can be as simple as continuing to say yes to clients or opportunities that don’t support where the business wants to grow. 

The question is the same: Are your everyday decisions moving the strategy forward or pulling it off course? 

CAPABILITY: Can you deliver what the strategy requires? 

A strategy can establish where you want to go without giving you everything you need to get there. 

Growth may require expertise you don’t have, relationships not yet established, systems that aren’t ready or capacity that doesn’t yet exist. Entering a new market may require a strategic hire. Expanding a service could involve an external partner. A founder may recognize that the next stage of growth can’t be delivered alone. 

Take stock: Do we have what we need to deliver it? 

INFORMATION: Are you still making decisions with what you knew then? 

Every strategy is built with the information available at a particular point in time. 

As the business moves forward, the environment around it continues to change as clients shift direction, competitors reposition and new opportunities emerge. What you learn along the way may reinforce the strategy or call some of the assumptions behind it into question.  

The key is knowing which changes matter enough to influence what comes next.  

The question to consider: What do we know now that we didn’t know then, and does it change anything? 

RESOURCES: Are you investing behind the growth you said you wanted? 

A strategy only gains traction when the business puts real weight behind its priorities. Declaring a market, client or service a priority means very little if time, money and attention continue to be spread across everything else. 

The disconnect is easy to spot: priority markets are identified but every opportunity is still pursued, strategic clients lack clear ownership, or a new service is targeted for growth without the capacity to build it. The ambition is there, but the resources haven’t followed. 

Growth requires investment and a willingness to deprioritize what no longer supports the direction. If the investment doesn’t follow the priority, neither will the growth.  

So ask: Do our investments reflect the priorities we’ve said matter most? 

APPLICATION: Is the strategy being put into practice? 

A strategy only creates value when it changes how the business operates. Priorities need clear ownership, decisions need to reflect the direction, and progress needs to be understood. Without that connection, the strategy risks becoming something the business talks about rather than something it uses to guide where time, attention and investment go next. 

Consider this: If the strategy disappeared tomorrow, would anything about how we operate change? 

Diagnose Before You Rewrite 

When a strategy isn’t producing the growth you expected, the first question shouldn’t automatically be, “What’s wrong with the strategy?” Look at what surrounds it: alignment, capability, information, resources and how well the strategy is being put into practice. 

Before changing direction, understand where the disconnect sits. A new strategy won’t create capability that doesn’t exist, redirect resources that haven’t moved or bring alignment where there isn’t any. 

Sometimes the strategy needs to change. Sometimes the business around it does. Knowing the difference is what turns strategy into growth.